Refunds, Returns, and Cancellation Policy
Mackay Beauty Studios
73725 El Paseo Suite 21C
Palm Desert, CA 92260
Last Updated: October 1, 2024
Cancellation Policy:
Cancellation Policy:100% of Service Fee — No Exceptions
Cancellations made within 48 hours of the scheduled appointment will incur a 100% cancellation fee. This fee is non-refundable and applies even in the case of unforeseen circumstances, emergencies, or no-shows. Please cancel through our official channels (email, phone, or online). Modifications requested within 48 hours of the appointment may still be subject to the cancellation fee. By booking, you agree to this policy.
Cancellation Policy:
100% of Service Fee — No Exceptions
Refund Policy
All sales on products and services are final. We do not offer refunds for completed services or products purchased. If you experience any issues with a service, please contact us within 7 days of the appointment, and we will do our best to address your concerns.
Returns (Products Only)
We do not accept returns on opened or used products. Unopened and unused products may be returned within 14 days of purchase for a store credit or exchange. Proof of purchase is required. All returned items must be in their original packaging and in resellable condition.